Grown Locally help centre
How can we help?
Start with the topic that matches what happened. Signed-in routes keep the relevant order, seller or account evidence attached.
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Account and sign-in
Sign in to manage your profile, saved addresses and notification choices. If you cannot sign in, use password recovery; it gives the same response whether or not an email is registered.
Shopping
Orders, collection and local delivery
Your order page keeps each seller's fulfilment details together. Check collection or delivery status there, and review or respond to any seller-proposed substitutions before the stated deadline.
Money
Payments, cancellations and refunds
Open an item-specific issue from your signed-in order history. A seller may propose a remedy, but a proposal or internal approval is not proof that a payment-provider refund has completed. Final refund responsibilities and live processing remain launch gates.
Safety
Food safety, allergens and unsuitable products
For a problem with an order item, choose the food-safety issue type so it can follow the dedicated escalation path. For a public product or seller listing, use Report on that page. Reports are review requests and do not automatically remove content or suspend an account.
Your information
Privacy, data requests and account deletion
The public account-data page explains how to sign in, request a private data preview or start a deletion review. Confirmation alone does not prove deletion succeeded, and some information may need to be retained under the final approved schedule.
Local sellers
Running your shop on Grown
Growers and producers can start or continue seller onboarding, then use the seller order workspace for fulfilment and customer issues. Approval to sell depends on seller, category, evidence and product checks; not every food category can be listed immediately.
Access needs
Accessibility and alternative help
Grown is being built for keyboard, screen-reader, zoom and reduced-motion use. Physical device and assistive-technology acceptance is not complete, and a monitored alternative support route has not yet been verified.
Contact status
Before you contact Grown
The intended address is hello@grown-locally.com, but it is not an operational support mailbox until incoming receipt, outbound delivery, monitoring and escalation are verified. Do not send urgent, sensitive or payment information there yet.