How can we help?

Account

Account and sign-in

Sign in to manage your profile, saved addresses and notification choices. If you cannot sign in, use password recovery; it gives the same response whether or not an email is registered.

Your business

Business pages and Boost

Claiming and managing a business page is free. Ownership and publication checks still apply. Boost is a separate, optional visibility upgrade; it does not verify ownership or approve your business to take food orders.

Choose the right business in your account before managing Boost. You can review its subscription status and cancel renewal there. Check the confirmation and end date after cancelling.

Shopping

Orders, collection and local delivery

Your order page keeps each seller's fulfilment details together. Check collection or delivery status there, and review or respond to any seller-proposed substitutions before the stated deadline.

Money

Food order payments, cancellations and refunds

Open an item-specific issue from your signed-in order history. A seller may propose a remedy, but a proposal or internal approval is not proof that a payment-provider refund has completed. Final refund responsibilities and live processing remain launch gates.

Safety

Food safety, allergens and unsuitable products

For a problem with an order item, choose the food-safety issue type so it can follow the dedicated escalation path. For a public product or seller listing, use Report on that page. Reports are review requests and do not automatically remove content or suspend an account.

Grown is not an emergency service. If someone may be seriously unwell or in immediate danger, contact the appropriate emergency service and seek medical advice.

Your information

Privacy, data requests and account deletion

The public account-data page explains how to sign in, request a private data preview or start a deletion review. Confirmation alone does not prove deletion succeeded, and some information may need to be retained under the final approved schedule.

Local sellers

Running your shop on Grown

Growers and producers can start or continue seller onboarding, then use the seller order workspace for fulfilment and customer issues. Approval to sell depends on seller, category, evidence and product checks; not every food category can be listed immediately.

Access needs

Accessibility and alternative help

Grown is being built for keyboard, screen-reader, zoom and reduced-motion use. Physical device and assistive-technology acceptance is not complete. For help with an access need, use the contact details in our privacy notice.